How do I request on-demand support automatically when using the check-in?

In the app, you’ll see a life ring icon at the top of the screen. This allows you to request on-demand support whenever you need it. See How do I request on-demand support?.

You can also choose to link your on-demand support to the check-in. By default, this option is turned off, but you can turn it on in your app settings.

If you link them, someone from Brain in Hand will contact you if you:

• check in as 'Things are hard'
• check in as 'Something's off' three times in a row on the same calendar day

Please note: If you’ve already chosen a personal responder to answer your requests for on-demand support, you won’t see these settings.

You always have the option to cancel being contacted if you change your mind.

Find out more in How can I use the check-in?.

Updated November 2025

This article reflects updates to the Check-in tool available from 7 November 2025. To see the new features, you’ll need to be using app version 10.3.0 or later. If things look different in your app, check your version and update to the latest release.