Can I change my coach?

Yes. We want you to feel comfortable working with your Brain in Hand coach. If you feel a different coach would be a better fit, you can request a change at any time and for any reason. 

How do I request a change? 

Fill in our request a new coach form to let us know you'd like to change coach. Let us know if you have any preferences for your new coach and we'll try to take these into account, although we can't guarantee we'll always be able to meet them. 

While your request is being processed, you'll stay matched with your current coach and keep any upcoming sessions you have booked with them. If you'd rather not attend, you can cancel a session at any time via the app. 

What happens next? 

Once we've received your request, our team will: 

1. Review your request and any preferences you've shared. 
2. Match you with a new coach, based on availability and your preferences. 
3. Let you know what you need to do to book a session with your new coach. 

Finding a new coach depends on availability and on how many preferences you've asked us to consider, so this may take some time. Requesting a change doesn't guarantee a new coach will be available immediately.