Are coaching sessions delivered face-to-face?

All coaching sessions are delivered through Microsoft Teams and our coaches are trained in helping participants to feel comfortable.

They’ll address any sensory needs the user may have, and they’ll work at the user’s pace. If users prefer to have their camera off or would like to have shorter sessions, that’s fine.

We encourage supporters to attend too, as long as the user is happy with that. It can help to ensure users feel comfortable and get the most out of their session. 

A typical user will receive four hours of coaching to get started. Regular review sessions are then available throughout the licence period, which tends to be every one to two months, based on need.