Why can’t I add my calendar?

Having trouble adding your other calendars?  We've got some tips to help you out. 

If you’ve tried the suggestions below and are still having trouble, get in in touch with us using the “Contact us” button at the bottom of this page.

• I don’t see an option to add my other calendar

You'll see the option to add a Google or Outlook calendar on the home screen as well as in your settings. If you don’t see the option to add a calendar, you might be using an older version of the app. Go to the Apple App Store or Google Play Store to check for updates. 

• Is my calendar supported?

Right now, we support Outlook and Google calendars. We're working on adding other calendars in the future, and if there's a specific calendar you rely on, let us know using the link at the bottom of the page. 

In the meantime, if you want to use another type of calendar, you could first link it to your Google calendar, then synchronise that with Brain in Hand.

Learn more about synching other types of calendar with Google.

• I don’t have permission to add my Outlook calendar

You may be attempting to add an Outlook Calendar that you don't own, such as a calendar owned by your university or workplace.

If you encounter a message saying you need Admin approval, contact your IT department. They might be able to grant permission or offer additional guidance. Also, please inform us if you face this issue so we can work on other ways to support Outlook in the future.

• I’m seeing an error message in the app when I try to add my calendar 

If you’re getting a “Failed to add calendar” message, it could be due to poor internet connection. Make sure you have a stable connection and try again. If the problem persists, get in touch.

• I’ve successfully added my calendar but I’m not seeing my events

Sometimes it can take a few minutes or hours for your events to show up in the Brain in Hand diary. Try checking the app later to see if the events have been added.

• How do I hide the events I don’t want to see? 

You can choose which events you show in your Brain in Hand diary in your app settings. You can show or hide calendars which you subscribe to.