How might Brain in Hand contact me?

If we need to contact you, we'll use the email address and phone number that you entered when you registered. In many cases, we won't contact you by phone, but sometimes we may need to.

This article explains the different types of contact and how they work.

Essential contact

When we talk about 'essential' contact, we mean the times when we need to contact you to make sure you're able to use the service.

For example, you can book a coaching session by following a link in an email, sending us an email or SMS, or by phone. We'll invite you to book these sessions by email or SMS, but if we don't get a response from you, we may need to phone you.

Contact from technical and customer support

If you contact us for technical and customer support, we'll respond using the same method of communication that you used. If there's no response to written communications (and we need one to deal with your enquiry), the team may need to call you.

Contact from on-demand support

With on-demand support you can choose how you want to be contacted. You can edit your preferences to tell us you'd rather be contacted by email, SMS or phone. You can do this in the mobile app or on the 'My Details' page of your web-app.

Marketing contact

Sometimes we'll contact you by email or text message to share useful information about Brain in Hand. We'll never use the phone to contact you about this, and you can unsubscribe from these updates if you want to.

Taking part in service evaluation

We may contact you by email or text message to gather feedback on your user experience. Again, we'll never use the phone for this, and you can opt out too.

Taking part in service evaluation

We may contact you by email or text message to invite you to take part in research. Again, we'll never use the phone for this, and you can opt out too.

If you'd like to know more about how we use the details you give us, you can read our privacy notice.