Service updates

Modified on Mon, 16 Jun at 5:14 PM

✅ The Brain in Hand system is functioning as expected. 

  

If you are experiencing issues that stop you accessing Brain in Hand in the usual way, you can contact us by emailing support@braininhand.co.uk or calling 01392 247 909. Our office hours are 9:00am to 5.30pm Monday to Friday.  

  

Known past issues that are now resolved: 

 

06/06/25 

We experienced an issue with Microsoft outlook calendars that was stopping some calendars from loading or updating into the Brain in Hand app 

 

18/09/24 

We experienced an issue that could be affecting iOS users with personal responders. This issue was resolved on 27/09/2024.  

 

30/07/24 roughly between 1-3pm BST 

We experienced system outages for some users across our app and website. This was due to a global Microsoft service issue. 

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