If you’re having a technical issue with the app or the website, or you have a question about your account, it’s a good idea to look around the help centre first. You’ll often find the answer to your question there.
Alternatively, you can use the 'Contact us' button on this website to tell us about any account-related questions or technical difficulties you're having with the service.
If you still can’t find what you need, you can call our support team (or ask someone to call on your behalf) on 01392 247 909 (option 1).
Getting other types of support
If you need support that’s non-technical, for example, you need help to get through a difficult situation, you should contact on-demand support instead, through the app.
A responder will help you to find and use the right personal strategies in Brain in Hand.
You can read more about the on-demand support service.
We can only provide support about using Brain in Hand. We don’t provide a counselling or crisis response service. If you need someone to talk to, it’s free to call Samaritans in the UK on 116 123.
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