What can I expect from a start together session

Start together sessions are 45 minute sessions designed to help you get started with Brain in Hand ahead of your first 1:1 coaching session. These sessions are primarily for users but can also benefit supporters by providing insights into how their user can make the most of Brain in Hand. Reserve your spot here.

If you are a supporter and would be interested in a session tailored specifically for supporters, please let us know here.

How to prepare for your start together session

1. Download the Brain in Hand App: Make sure the app is installed on your device before the session. Download from the App Store or Google Play Store.
   
   
2. Find a Quiet Space: While you won’t need to talk or have your camera on, finding a distraction-free environment can help you get the most out of the session.

What to expect during the session

Who will be on the call

The session will be run by one of our friendly coaching team members:

	Rachel Babbidge – Coaching Practice Manager
	Hayley Smith – Senior Coaching Manager
	Francis Oliver – Coaching Practice Lead

Other members of the coaching staff may also be present in the background, assisting with answering your questions via the Zoom chat function.

You will also be joined by other Brain in Hand users. However:

• You will not be able to see other attendees.
• No speaking or interaction is required from you beyond optional participation through the chat feature.

What happens during the session

• Welcome and introduction:
  The team will introduce themselves and provide an overview of the session.
  
  
• Zoom poll:
  You will be invited to complete a poll during the session. The poll will appear on your screen through the Zoom functionality and is optional to complete. The theme of the poll may vary per session and will be relevant to the session's focus.
  
  
• Presentation:
  • Overview of how Brain in Hand can support you in daily life.
  • Insights into what you can expect from your 1:1 coaching session.
  • Tips on how to prepare for coaching and make the most of your Brain in Hand experience.
    
    
• Live app demo:
  • A team member will share his screen and demonstrate key sections of the Brain in Hand app.
  • Focus areas include the Problems and Solutions section, where examples of everyday challenges and solutions will be shared.
  • Attendees are invited to contribute examples via the Zoom chat. Participation is optional but encouraged to maximise the value of the session.
    
    
• Feedback survey:
  After the session ends, a Zoom survey with five quick questions will open in your browser. Your feedback helps us improve!

What's expected of you

• No speaking required: You won’t need to talk or have your camera on during the session.
• Optional chat participation: Contributing to the interactive portion via Zoom chat is appreciated but not mandatory.

After the Session

Follow-up

Within 24-48 hours, you will receive an email from Brain in Hand that includes:

• A link to the session recording.
• A link to the survey (if you didn’t complete it at the end of the session).
• Contact information for any further queries.

Missed a Session?

If you sign up but cannot attend, you will receive through email:

• A recording of the session.
• A link to rebook another available session, if you wish to do so.

Questions or Need Support?

If you have additional questions or need further assistance, contact our customer support team here: [email protected]