What changes is Brain in Hand making and how can I prepare?

We know that change can sometimes bring uncertainty, especially when you rely on your strategies and personal content every day. These updates are designed to make your support easier to find and use, and you won’t lose any of your personal content. Everything you rely on will still be in your app. 

What’s changed? 

We’ve updated the layout to help you get more from your solution packs. The bottom navigation tab now focuses on your solutions, while unplanned events have moved to the account menu. All your existing content remains safe, including your unplanned events, problems, and any solutions saved inside events or activities. 

If you want more details about these changes, see: 

Where can I find my unplanned events, problems, and solutions?

How can I use the solutions library?

How do I create my own solution packs?

How can I prepare? 

These are some suggestions that may help you feel confident before and after the update: 

• find the account menu in your app and familiarise yourself with where your unplanned events are 
• arrange a session with your coach to talk through how you might adapt your personal support to work best for you 

If you would like support planning ahead or exploring your new solutions section, your coach can help you make the most of these changes. If you’d like to ask us a question or give us feedback then please tell us here.